Refund policy

Every TONE & TOTES bag is printed just for you when you order, so we can't accept returns or exchanges for change of mind, wrong size or color choice, or custom orders.

Damaged or misprinted? We'll make it right.
If your tote arrives damaged, misprinted, or you received the wrong item, email us within 30 days of delivery with your order number and a clear photo of the problem. We'll send a free replacement or give you a full refund.

Lost package?
If your tracking shows your order is lost, contact us and we'll help sort it out.

Cancellations
Orders can be canceled within 12 hours of purchase, before they go into production.

Questions? Reach us through the Contact page on our site.